I had a great experience working with Jenny, and everyone at Brokaw Credit Union, when I was going through the process of getting a new car, after I totaled my old car. I wasn't going to purchase GAP (Guaranteed Auto Protection) when I took the first loan, but changed my mind after Jenny talked of its importance. Looking back now, I'm glad I did because it saved me $8,000. Super friendly staff and easy to work with. Always taking the time to have you understand the fine details. Thank you!
On a Wednesday, I discovered I needed a new car. On Thursday I quickly reached out to BCU. I was connected to Breanna, a loan officer who was able to quickly help me determine the price range to look at that would keep me within the payments I could afford! By the next afternoon I had a vehicle picked out and the loan approved. I can't thank them enough for their quick and friendly service!
We have been with BCU for over 25 years! They have always been pleasant, welcoming and easy to work with - and have great rates and are very efficient. The staff greets you and treats you like family with consistently familiar faces. Thank you BCU!
Sam has been great to work with. She helped us get three loans refinanced, two of which were for cars, and has saved us over $400 a month! Brokaw CU is a business that truly cares for and is willing to work with their community members. We are so happy they worked with us to help refinance our loans.
Our experience with Brokaw Credit Union has been nothing but enjoyable. Sam assisted us with refinancing our auto loans, and successfully reduced all of our interest rates. She was very knowledgeable about the subject, time-efficient, and answered all of our questions. Sam, and everyone else at Brokaw Credit Union, was able to accommodate our busy schedules. All were very friendly and helpful. It feels great to put a task in someone's hands and trust they are putting forth their best effort to help you. We definitely recommend Brokaw Credit Union; they've been great!
The experience is always inviting. You walk in the door and are greeted by a very sweet person…and the loan ladies all know my name. Kind of like “Cheers” of credit unions! It’s nice to be recognized. Everyone I have dealt with also has a great sense of humor.
For over the 30 years that we have been part of the Brokaw Credit Union, we have had a home loan, a boat loan and several car loans, and have always been very happy with their service. We have enjoyed working with everyone at BCU!