COVID-19| Brokaw Credit Union
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COVID-19 Updates

Last Updated 5/23/2020


As the Coronavirus (COVID-19) continues to make headlines, your credit union is here to help you navigate financial decision making. Here are the latest credit union developments you should know: 

 

A Note from our President 

BCU Members~

What an interesting season of life we have experienced together these past weeks during the COVID-19 pandemic. We’ve all been challenged to adjust to different ways of doing things, and we cannot say a loud enough THANK YOU for your patience and adaptation to “drive-up life”.  Your gracious attitudes have made our jobs easier.

Presently our lobbies remain closed as we seek wise counsel in navigating the many facets of a safe reopening. While we hope this pandemic will soon depart, it is prudent we prepare for its longer stay, which motivates us to protect you and our staff. Please know we are currently putting processes in place, so when the time is right, we can reopen our lobbies in the safest way possible.

During this time, however, we encourage you to continue to use our online services and mobile banking. These 24/7 services allow you to safely view transactions, check balances, make payments, deposit checks and more – all from the comfort of your home!  You are able to apply for a loan via our website or even a phone call. And, we have become quite proficient at closing loans through our first lane drive-up. Mortgage rates remain at all-time lows, and if you have equity in your home, you may want to tackle those larger home projects with a Home Equity Loan or Line of Credit!  Rates are great, too, for vehicles, boats, campers, motorhomes and more!  Learn more and check out our rates right here on this website.

One other reminder: Protect your information from fraudsters as they are out in full force, working to take advantage of increased digital users. Your financial institution will never call to ask for information on your credit or debit cards, including their expiration dates and PINs. Neither would we call to ask for online banking credentials, account numbers, social security numbers or secure access codes. If you receive a questionable call, do not give out your confidential information. Rather hang up, and call the institution at their public number.

Lastly, if you are experiencing or anticipating financial hardship, and are worried about making your credit card or loan payments, please contact us at 715-359-7012. We welcome working with you to proactively consider payment options during this time. 

Mary Zillman

 

Loan Payment Assistance

If you are a Brokaw Credit Union borrower experiencing financial hardship due to COVID-19, please contact the credit union now. We have options to provide payment relief that may allow you to avoid delinquency and its resulting damage to your credit score. Please contact us today to discuss these options. The sooner we can work together, the more options we have to help you through.


The Paycheck Protection Program (PPP)

We’ve had some questions about whether or not BCU is participating in the government’s Paycheck Protection Program (PPP) offering potentially forgivable loans to small businesses to pay employees during the COVID-19 crisis. Because BCU is not a commercial lender, we are not participating in the program, however, we understand this government program may be of benefit to our small businesses. If you are looking for more information, and to find a participating lender , please visit https://www.sba.gov/paycheckprotection/find 

Update 4/18/20:  As of April 16, the $349 billion authorized for the Paycheck Protection Program (PPP) under the CARES Act has been exhausted, and the Small Business Administration (SBA) is no longer accepting applications for PPP loans. Members of the government have encouraged Congress to enact more funding for the PPP, but Congress has yet to do so. Financial institutions may independently decide whether they will still accept applications or keep a queue of those received but not yet submitted to the SBA.



Economic Stimulus Payments

Update: 4/18/20  The first round of stimulus payments was made 4/15/20.  As a reminder, eligible taxpayers who filed a 2018 or 2019 tax return and had automatic deposit of the refund need to do nothing, as do social security recipients who are not required to file a return.  However, the IRS has now opened a portal for: 

1) non-tax filers to provide their information to receive a stimulus payment

2) filers to check the status of their payment, and/or to provide or update their direct deposit information (or change an address) if they have not already received their payment.

These payments will be coming weekly for the next 3-4 weeks, and it is anticipated they will arrive "early in the week."   Please note: BCU does not know who or when an individual will be receiving a payment, nor the amount. 
 

Here are a few highlights from the IRS' site https://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know regarding these payments:

  • Eligible taxpayers who filed a 2018 or 2019 tax return will automatically receive an economic impact payment.
  • Social security recipients who are not required to file will automatically receive an economic impact payment.
  • Some taxpayers, who typically do not file returns will need to submit a simple tax return to receive the payment.
  • Tax filers with adjusted gross income up to $75,000 (up to $150,000 for married couples filing joint returns) will receive the full payment of up to $1,200 ($2,400 for married couples) and up to $500 for each qualifying child; for filers with income above those amounts, the payment amount is reduced or not provided. 
  • The IRS will calculate your payment on your 2018 or 2019 tax return, whichever was filed last.
  • The payment will be deposited directly into the same banking account reflected on the return filed. If the IRS does not have your direct deposit information, in the coming weeks, Treasury plans to develop a web-based portal for individuals to provide their banking information to the IRS online; otherwise individuals will get checks in the mail.
  • If you have not yet filed a required 2018 or 2019 return, do it soon, and include direct deposit information.
  • The IRS plans to mail a letter to the taxpayer’s last known address within 15 days after the payment is paid, providing information on how the payment was made and how to report any failure to receive the payment. If a taxpayer is unsure they’re receiving a legitimate letter, the IRS urges taxpayers to visit IRS.gov first to protect against scam artists.

https://www.irs.gov/coronavirus/economic-impact-payment-information-center for ongoing information.


Immediate Relief 

To provide immediate relief, for the month of April 2020, we are:

  • Waiving late payment fees on consumer loans*, credit cards* and non-secondary market mortgage loans* 
  • Waiving Share Certificate and Christmas Club early withdrawal penalties
  • Continuing to waive phone transfer fees.

*All contractual loan terms apply.


Your Money is Safe

For member protection, we have implemented a policy of $2,000 maximum cash withdrawal per day. This is because:

  • Your funds are safe. Your credit union accounts are federally insured by the NCUA to at least $250,000.
  • Online and Mobile Banking are available to obtain balances, transfer funds, and make payments.
  • Cash is risky. If you’re robbed, or if the money is lost or destroyed, it is not insured and cannot be replaced.
  • There’s no shortage. BCU has plenty of “liquidity” – funds available to pay depositors and make loans.

Coronavirus Scams

Update 4/18/20  As shared via email earlier this month, with any crisis or natural disaster, scam emerge preying on people's fears and uncertainty. Be cautious about the emails you receive and the online sites you visit. Clicking the wrong link or opening a phony attachment could lead to email compromise, theft of personal information, ransomware or account takeovers.
 
The U.S. Secret Service and the Federal Trade Commission recommend these steps: 
  • Don't click on links from sources you don't know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.•Avoid opening attachments and clicking on links within emails from senders you do not recognize. These attachments can contain malicious content, such as ransomware, that can infect your device and steal your information.
  • Be leery of emails or phone calls requesting account information or requesting you to verify your account. Legitimate businesses will never call you or email you directly for this information. 
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO)
  • Always independently verify that any requested information originates from a legitimate source.
  • Visit websites by inputting the domain name yourself. Avoid using websites when your browser displays certificate errors or warnings. Certificate errors can be a warning sign that something is not right with the website.
  • Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there's been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don't let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don't do it.
  • Be alert to "investment opportunities." The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly-traded companies can prevent, detect, or cure coronavirus and that the stock of these companies will dramatically increase in value as a result.

Access to your Accounts

BCU, as an essential service, remains open and available for your financial needs. Here is a list of ways to either talk with us, or have remote access to  your accounts.  Don’t worry if you have never used our digital services before; we are happy to share how they work, and help you set them up when you call (715) 359-7012.

DRIVE-UP SERVICE

Though lobby service was suspended as of Thursday, March 19, 2020, our drive-up remains open regular hours. Note that the first drive-up lane may take longer as some servicing will be performed through that window. 


STAFF CONTACT

Staff are onsite and taking calls. We are available by phone Monday-Friday by calling 715-359-7012, and appointments are made when necessary. Otherwise, you can choose to email memberservice@brokawcu.com, or text us through our website at www.brokawcu.com. (Please note that emails and texts are generally returned only during regular hours.) 


SHARED BRANCHING

While BCU continues to serve other Shared Branching credit union guests, each Shared Branching credit union determines its own accessibility.  To find out whether Shared Branches are open, visit the network locator or contact the branch directly for more information.


E-STATEMENTS

For those who may wish to avoid mailed statements, you can learn more about how to enroll in e-statements here


ONLINE BANKING 

Obtain balances, transfer funds, make loan payments anytime. Enroll in Bill Pay to pay bills electronically. Enroll or access online banking at the right, top of our home page. You can also monitor your credit score and receive a free credit report.  Learn more.


MOBILE APP 

Download the “Touchbanking” App by Fiserv on the App Store or Google Play. Not only do you have quick access to account information, and the ability to make transfers, you can deposit checks remotely.  Learn more.


ATM ACCESS

If you need cash, our ATM remains available, and is wiped down routinely.


DEBIT CARDS

If you do not have a VISA® debit card providing electronic access to your checking you can complete an application to return, contact us at 715-359-7012, or stop by our drive-up to request one.

 

Lobby Access Suspended

As of Thursday, March 19, 2020, lobby access is suspended to support the effort of preventing the spread of the coronavirus. Our Drive-Up, ATM, Online Banking and Mobile Banking services remain available as normal. Please call 715-359-7012; our staff is here, and our phones are being answered.  

 

Other Information

Our annual meeting scheduled for Tuesday, March 24 has been postponed. You will be notified when a new date has been determined. 


We will continue to provide you up updated information. Please check back, or see our facebook page for the latest information. As always, our members, our communities, and our employees are our top priority.